M
MaturityOps
QueueUser ManagementImportWorkflow DashboardOperationsSettings
AU

Queue

Deposit Operations

Daily Queue5

Work current reminders, review drafts, and send items due today.

Index Queue15

Audit historical runs, re-trigger failed notices, and export results.

5
Ready to send
RD
3
5-day notices
5D
2
21-day notices
21
1
Failed
ER
1
Delivered
OK
0
Exceptions
EX
Account Number Owner Name Email ID Lang Product Type Acct Type Maturity Date Notice Type Status Actions
ACC-4475533Marc Levesquem.levesque@example.com FR PTC SingleJun 12, 2026 21-day Draft
ACC-4475588Thomas Reidt.reid@example.com EN PTC JOJun 15, 2026 21-day Draft
ACC-4471915Jean-Luc Bouchardjl.bouchard@example.com FR PTC JAMay 27, 2026 5-day Draft
ACC-4472090David Okaford.okafor@example.com EN PTC SingleMay 30, 2026 5-day Delivered

Showing 4 of 8 records

M
MaturityOps
QueueUser ManagementImportWorkflow DashboardOperationsSettings
AU

Import today's data

Upload the daily GIC extract. Column D is recipient email and rows are validated before entering the queue.

Drop the Excel file here or browse

.xlsx — last imported: GIC_2026-05-22.xlsx

Column mapping

auto-detected
Column A — Client nameClient name
Column B — GIC numberGIC #
Column C — Maturity dateMaturity date
Column D — Email addressRecipient email
Column E — Product codeProduct (PTC / PBOC)
Column F — LanguageLanguage (EN / FR)
M
MaturityOps
QueueUser ManagementImportWorkflow DashboardOperationsSettings
AU

Settings

Configure holidays, templates, and queue behavior.

Email templates

PTC EN 21-day
PTC — EN
Action needed: your GIC matures in 21 days
PTC FR 21-day
PTC — FR
Action requise : votre CPG arrive à échéance dans 21 jours
PTC EN 5-day
PTC — EN
Reminder: your GIC matures in 5 days
PTC FR 5-day
PTC — FR
Rappel : votre CPG arrive à échéance dans 5 jours
PBOC EN 21-day
PBC — EN
Action needed: your GIC matures in 21 days
PBOC FR 21-day
PBC — FR
Action requise : votre CPG arrive à échéance dans 21 jours
PBOC EN 5-day
PBC — EN
Reminder: your GIC matures in 5 days
PBOC FR 5-day
PBC — FR
Rappel : votre CPG arrive à échéance dans 5 jours
M
MaturityOps
QueueUser ManagementImportWorkflow DashboardOperationsSettings
AU

Workflow Dashboard

Operational visibility across failed email workflow, ownership, and resolution performance.

4
Total items
1
Failed / New
2
In progress
1
Fixed
0
Closed

Status Funnel

New
1
Assigned
1
In Progress
1
Fixed
1
Closed
0

Analyst Workload

Assignee Assigned In Progress Fixed / Closed
Unassigned100
Analyst User211
Admin User110

Recent Activity

FE-1004 · Analyst
Status changed to Fixed
Jun 9, 2026 — 10:05 AM
FE-1004 · System
Created from failed send event
Jun 9, 2026 — 09:44 AM
FE-1003 · Admin
Status changed to In Progress
Jun 9, 2026 — 09:20 AM
FE-1003 · System
Created from failed send event
Jun 9, 2026 — 09:13 AM
M
MaturityOps
QueueUser ManagementImportWorkflow DashboardOperationsSettings
AU

Operations

Track failed emails, assign ownership, and collaborate between Admin and Analyst.

Worklog items

Worklog Item Account Name / Level Reason Product Status Assignee Updated Actions
FE-1001 ACC-4472044
Robert Friesen
L1 · System
Mailbox unavailable PBOC New Unassigned Jun 9, 08:10 AM
FE-1002 ACC-4465789
Michael Chen
L2 · Email
SMTP timeout PBOC Assigned Analyst User Jun 9, 09:02 AM
FE-1003 ACC-4467041
Camille Roy
L3 · Operations
Suppression list match PTC In Progress Admin User Jun 9, 09:20 AM
FE-1004 ACC-4467521
Hugo Tremblay
L2 · Email
Invalid recipient domain PTC Fixed Analyst User Jun 9, 10:05 AM

Activity Timeline — FE-1001

System
Created from failed send event
Jun 9, 2026 — 08:10 AM